Upsell
An Upsell integration pulls information about customers, reservations, products and services, for specified time intervals, in order to automate upselling of personalised room upgrades, add-ons and experiences to guests.
Data pull
Each Mews property creates a unique set of services and related products based on what they offer to their guests. Upsell integrations pull the relevant product information (e.g. name, unique identifier, price) and store it in their system for future use. A list of all the services a property offers can be requested using Get all services. The response contains a unique identifier which can then be used to pull all related products using Get all products.
'How to' use case
API Operations
How to get the list of services offered
How to get the list of products linked to services
If the integration is offering room upgrades to guests, it is important to take availability of the resources into account. After mapping the configuration of the property in your system, use Get service availability to fetch resource availability for each resource category.
'How to' use case
API Operations
How to get room or resource availability
Help Guides:
Adding items
Once all of the products, services and related information are correctly stored in the Upsell system, the next step is the posting of a selected product into Mews. How this product should be posted into Mews depends on whether it exists as a product in Mews and which type of service it belongs to.
Adding product items such as breakfast or a room upgrade
If the product is related to a Stay/Accommodation service, e.g. breakfast, an extra bed or a room upgrade, then it is useful to associate it with a specific reservation. This will lead to the correct overall count of products to be posted based on the total of nights in the reservation. First, the integration should retrieve the specific reservation using Get all reservations. The unique identifiers of the product and the reservation are then used in Add reservation product to add the required product order to the reservation.
'How to' use case
API Operations
How to get a specific reservation
How to add a product order to a reservation
Adding product items such as champagne or a massage
If the product is created under a non-Stay/Accommodation service, it will only be posted once and does not have to be attached to a reservation. Examples include a bottle of champagne, a one-hour massage, or a pool bar cocktail. Unlike with a traditional PMS, where charges are posted to a room, in Mews all charges are posted directly to the guest profile. All guests, both active and checked out, can be retrieved using Get all customers. This operation offers numerous filters, including guest email and guest names. To retrieve only guests still checked in at the property, use Search customers. The unique identifier of the chosen guest or customer is then used to add the product to the correct profile using Add order. If the product being posted already exists in Mews, then use Product order parameters. If the product does not exist in Mews then use Item parameters.
'How to' use case
API Operations
How to get checked in and checked out guests
How to get only checked in guests
How to add a product order to a guest profile
Accounting categories and staff reminders
To ensure correct reporting, all revenue items posted into Mews must be associated with their correct accounting category by sending the unique identifier in the Item parameters of the Add order request. Information about all the categories configured at each property can be obtained with Get all accounting categories. If a product being added to a reservation requires further action from hotel staff, create reminders and assign responsiblities using Add task to ensure no aspect of the guest experience is forgotten.
'How to' use case
API Operations
How to get the list of accounting categories
How to create staff reminders
Help Guides:
Testing your Upsell integration
Ensure you follow our general Usage guidelines for testing integrations. In addition to this, and specific to Upsell integrations, check whether you are correctly managing the Stay product postings by reviewing the Items tab of the reservation you have posted it to, or review the Product column of the Reservation report which has Include products selected in the Options section. To confirm you are relating any product that is not configured in Mews with the correct accounting category, you can review the Accounting Report. If done correctly, the product you've posted will be listed under the relevant accounting category.
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