"Hi! I just wanted to let you know I will be arriving late tonight"
MessageAddedis a type of General Webhook event. When a
MessageAddedevent is received, the event will contain the ID of the newly added message and the ID of the message thread or conversation to which the message belongs; messages sent in reply by the enterprise have the Sender property set to "Enterprise". The text of the message can be passed on to the customer through your app.
"Hello Ms Penelope! Thank you for contacting us. What time do you expect to arrive?"
"Around 11pm. Please hold my room, thank you."
"Your room will be ready for you, travel safely and we look forward to welcoming you around 11pm."