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On this page
  • Retrieving reservations
  • Updating the customer profile
  • Testing your integration

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  1. Use cases

Reputation management

PreviousPoint of saleNextRevenue management

Last updated 5 months ago

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Reputation management systems typically require reservation information, customer profile information, and the ability to update customer profiles.

Retrieving reservations

After a customer has checked out from a reservation, Reputation management systems often send a survey through to a customer's email. The integration partner can request all checked-out reservations for a given period using with set to Processed. For optimal API usage, ensure cascading time periods with short time frames, e.g. request every 4 hours for the previous 4 hour period. To receive notifications that a reservation has been checked-out, you should use (ServiceOrderUpdated event) or (Reservation event).

'How to' use case

API Operations

How to get checked-out reservations

How to listen for changes to reservations

(ServiceOrderUpdated event) or (Reservation event)

Updating the customer profile

When a Reputation management system links customer feedback to a customer, use to update the customer profile in Mews. The PreviousComplaint should be used when negative feedback has been received. Further to this, keywords from the complaint and a URL to the survey or Tripadvisor post can be added to the customer Notes field.

'How to' use case

API Operations

How to update the customer profile

Testing your integration

Please ensure you follow our general for testing integrations.

General Webhooks
WebSockets
Usage guidelines
General Webhooks
WebSockets
Update customer
customer classification
Update customer
Get all reservations
reservation state
Get all reservations