Reputation management
Reputation management systems typically require reservation information, customer profile information, and the ability to update customer profiles.
Retrieving reservations
After a customer has checked out from a reservation, Reputation management systems often send a survey through to a customer's email. The integration partner can request all checked-out reservations for a given period using Get all reservations with reservation state set to Processed
. For optimal API usage, ensure cascading time periods with short time frames, e.g. request every 4 hours for the previous 4 hour period. To receive notifications that a reservation has been checked-out, you should use General Webhooks (ServiceOrderUpdated
event) or WebSockets (Reservation
event).
'How to' use case
API Operations
How to get checked-out reservations
How to listen for changes to reservations
General Webhooks (ServiceOrderUpdated
event) or WebSockets (Reservation
event)
Updating the customer profile
When a Reputation management system links customer feedback to a customer, use Update customer to update the customer profile in Mews. The customer classification PreviousComplaint
should be used when negative feedback has been received. Further to this, keywords from the complaint and a URL to the survey or Tripadvisor post can be added to the customer Notes
field.
'How to' use case
API Operations
How to update the customer profile
Testing your integration
Please ensure you follow our general Usage guidelines for testing integrations.
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