Service order notes

Service order: This is the general name for an order made against a service, which includes both 'stay' service orders, called Reservations, and 'product' service orders, which we simply call Orders. Operations such as Get all service order notes will accept Reservation IDs or Order IDs as service order identifiers.

Get all service order notes

Returns all notes associated with the given service orders. Service orders can be reservations or product orders. Note this operation uses Pagination and supports Portfolio Access Tokens.

Request

[PlatformAddress]/api/connector/v1/serviceOrderNotes/getAll

{
    "ClientToken": "E0D439EE522F44368DC78E1BFB03710C-D24FB11DBE31D4621C4817E028D9E1D",
    "AccessToken": "C66EF7B239D24632943D115EDE9CB810-EA00F8FD8294692C940F6B5A8F9453D",
    "Client": "Sample Client 1.0.0",
    "EnterpriseIds": [
        "3fa85f64-5717-4562-b3fc-2c963f66afa6",
        "4d0201db-36f5-428b-8d11-4f0a65e960cc"
    ],
    "ServiceOrderIds": [
        "1dc0c6bf-2ce6-4a9f-af97-af5c01676720"
    ],
    "ServiceOrderNoteIds": [
        "a06a225b-00f7-48c8-a463-af5c016768e9"
    ],
    "Limitation": { "Count": 1 }
}

Property	Type	Contract	Description
ClientToken	string	required	Token identifying the client application.
AccessToken	string	required	Access token of the client application.
Client	string	required	Name and version of the client application.
EnterpriseIds	array of string	optional, max 1000 items	Unique identifiers of the Enterprises. If not specified, the operation returns data for all enterprises within scope of the Access Token.
ServiceOrderIds	array of string	required, max 1000 items	Unique identifiers of Service order. Reservation IDs or Order IDs can be used as service order identifiers.
ServiceOrderNoteIds	array of string	optional, max 1000 items	Unique identifiers of Service order notes. Use this property if you want to fetch specific service order notes.
Limitation	Limitation	required	Limitation on the quantity of Service order notes returned.

Response

{
    "ServiceOrderNotes": [
        {
            "Id": "a06a225b-00f7-48c8-a463-af5c016768e9",
            "ServiceOrderId": "1dc0c6bf-2ce6-4a9f-af97-af5c01676720",
            "Text": "Shaken, not stirred.",
            "Type": "General",
            "CreatedUtc": "2022-11-29T21:48:32Z"
        }
    ],
    "Cursor": "a06a225b-00f7-48c8-a463-af5c016768e9"
}

Property	Type	Contract	Description
ServiceOrderNotes	array of Service order note	required	The collection of service order notes.
Cursor	string	required	Unique identifier of the last and hence oldest service order note returned. This can be used in Limitation in a subsequent request to fetch the next batch of older service order notes.

Service order

Property	Type	Contract	Description
Id	string	required	Unique identifier of the service order.

Service order note

Property	Type	Contract	Description
Id	string	required	Unique identifier of the service order note.
ServiceOrderId	string	required	Unique identifier of the Service order to which the Service Order Note belongs.
Text	string	required	Content of the service order note.
Type	string	required	A discriminator specifying the type of service order note, e.g. general or channel manager.
CreatedUtc	string	required	Creation date and time of the block in UTC timezone in ISO 8601 format.

Service order note type

• General

• ChannelManager

• ...

Add service order notes

Adds one or more notes with a provided text to a specific service order. Service orders can be reservations or product orders.

Request

[PlatformAddress]/api/connector/v1/serviceOrderNotes/add

{
    "ClientToken": "E0D439EE522F44368DC78E1BFB03710C-D24FB11DBE31D4621C4817E028D9E1D",
    "AccessToken": "C66EF7B239D24632943D115EDE9CB810-EA00F8FD8294692C940F6B5A8F9453D",
    "Client": "Sample Client 1.0.0",
    "ServiceOrderNotes": [
        {
            "ServiceOrderId": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
            "Text": "Sample text"
        }
    ]
}

Property	Type	Contract	Description
ClientToken	string	required	Token identifying the client application.
AccessToken	string	required	Access token of the client application.
Client	string	required	Name and version of the client application.
ServiceOrderNotes	array of Service order note parameters	required, max 1000 items	Notes to be added.

Service order note parameters

Property	Type	Contract	Description
ServiceOrderId	string	required	Unique identifier of the Service order to which note will be added.
Text	string	required, min 1 character	Content of the service order note.

Response

{
    "ServiceOrderNotes": [
        {
            "Id": "a06a225b-00f7-48c8-a463-af5c016768e9",
            "ServiceOrderId": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
            "Text": "Sample text"
            "Type": "General",
            "CreatedUtc": "2022-11-29T21:48:32Z"
        }
    ]
}

Property	Type	Contract	Description
ServiceOrderNotes	array of Service order note	required	Added service order notes.

Update service order notes

Updates one or more given service order notes with new text.

Request

[PlatformAddress]/api/connector/v1/serviceOrderNotes/update

{
    "ClientToken": "E0D439EE522F44368DC78E1BFB03710C-D24FB11DBE31D4621C4817E028D9E1D",
    "AccessToken": "C66EF7B239D24632943D115EDE9CB810-EA00F8FD8294692C940F6B5A8F9453D",
    "Client": "Sample Client 1.0.0",
    "ServiceOrderNoteUpdates": [
        {
            "Id": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
            "Text": {
               "Value": "Sample text"
            }
        }
    ]
}

Property	Type	Contract	Description
ClientToken	string	required	Token identifying the client application.
AccessToken	string	required	Access token of the client application.
Client	string	required	Name and version of the client application.
ServiceOrderNoteUpdates	array of Service order note update parameters	required, max 1000 items	Notes to be updated.

Service order note update parameters

Property	Type	Contract	Description
ServiceOrderNoteId	string	required	Unique identifier of Service order note.
Text	string	required, min 1 character	Content of the service order note.

Response

{
    "ServiceOrderNotes": [
        {
            "Id": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
            "ServiceOrderId": "1dc0c6bf-2ce6-4a9f-af97-af5c01676720",
            "Text": "Sample text",
            "Type": "General",
            "CreatedUtc": "2022-11-29T21:48:32Z"
        }
    ]
}

Property	Type	Contract	Description
ServiceOrderNotes	array of Service order note	required	Updated service order notes.

Delete service order notes

Deletes service order notes.

Request

[PlatformAddress]/api/connector/v1/serviceOrderNotes/delete

{
    "ClientToken": "E0D439EE522F44368DC78E1BFB03710C-D24FB11DBE31D4621C4817E028D9E1D",
    "AccessToken": "C66EF7B239D24632943D115EDE9CB810-EA00F8FD8294692C940F6B5A8F9453D",
    "Client": "Sample Client 1.0.0",
    "ServiceOrderNoteIds": [
        "3fa85f64-5717-4562-b3fc-2c963f66afa6"
    ]
}

Property	Type	Contract	Description
ClientToken	string	required	Token identifying the client application.
AccessToken	string	required	Access token of the client application.
Client	string	required	Name and version of the client application.
ServiceOrderNoteIds	array of strings	required, max 1000 items	Unique identifiers of the service order notes to be deleted.

Response

{}